The Challenge

This customer was having fulfillment requirements managed by a commercial printer. But poor technology and very little reporting made it difficult for the printer to communicate standard information required to successfully run their business.

Why FCi?

FCi possesses both the ability and the technology to handle their growth and meet and exceed all reporting requirements.

The Solution

FCi reviewed all processes within our Inventory / Order Management systems. In addition, we moved the customer to XML integration between their site and our back end system immediately during set up, saving both long-term costs and people hours.

The Result

Real-time XML enables customer orders to move from their systems to our systems, eliminating manual processes and reducing cost. Connections Academy also has all the reporting required to successfully grow their business.