Our Team

Jackson C. Mullins
Chief Ambassador

FCi’s Chief Ambassador and Owner, Jack Mullins, a Veteran with over 40 years of experience in the management of the fulfillment and direct marketing industry, established FCi in 1988. Jack’s dedication and expertise have provided FCi with over 25 years of industry-leading success.

Brian Thompson
President

Brian Thompson has held key leadership roles with Fulfillment Concepts, Inc. (FCI) that spans two decades of service. In his current role as President, Mr. Thompson oversees company operations, with a focus on managing P&L and identifying opportunities to lower expenses wherever possible.

Mr. Thompson’s extraordinary contributions to the growth and continued success of FCI are immeasurable. He is credited with automating processes, reducing overtime, and introducing upgrades to systems and equipment that have sparked significant gains in efficiency and productivity. He possesses the knowledge and experience to manage operations, procurement, budgeting, benefits, and IT decisions in the best interests of the company.

Mr. Thompson’s success as President is an extension and continuation of his record of achievement developed over a series of promotions with FCI, having served as the Vice President of Operations & Sales for 11 years, and as Plant Manager for 10 years.

Prior to joining FCI, Brian served as the Plant Manager with Fetter Printing Company, where he launched the Fetter Direct division, and as Sergeant and other leadership roles with the Jefferson County Sheriff’s Office. He also served as a volunteer EMT Firefighter and as a Reserve Police Officer.

Susan Welsh
Controller

Susan, a CPA with over 20 years of experience, brings a vast amount of knowledge to the FCi team. She manages FCi’s accounting department, playing a vital role in our success.

The Can-Do Crew

While you are likely to first meet a member of our leadership team, the success that we will bring to you is tied directly to the commitment, dedication, and aspiration of our Can-Do Crew – the FCi employees. In our highly-connected workplace, each FCi employee is empowered to constantly and creatively search for new ways to make your fulfillment needs run faster, more accurately, and with more cost efficiency. It is the Can-Do Crew that truly separates us from our competitors, and provides the high performance, on-time delivery, and exceptional customer satisfaction that will delight you.